Verloop.io to infuse over $2.5 million to build NLP super bots

Customer Support Automation startup Verloop.io announced that it has invested as much as $2.5 million into developing super bots that can understand natural languages, called NLP super bots for improving support automation. 

These funds are allocated from the Series A funding that was raised in 2020.  While verloop.io also uses NLP bots currently, these NLP super bots powered by AI, can support 92% of all the customer queries without human intervention. 

Right now, its bots can support over 60% of customer queries without the need of a human call center executive.

●NLP super bots powered by AI, can support 92% of all the customer queries without human intervention.

● Super bots that can listen, understand and respond

●AI-based chatbots can understand different user utterances, even if they don’t match specific keywords or pre-defined sentences.

●The super bots can process six new languages, taking the total natural language processing (NLP) support that Verloop.io offers, to 20.

The super bots can cater to clients across sectors and support six new languages. Verloop.io already supports 14 languages including Hindi, Arabic, Konkani, Tamil, Telugu, Kannada and Hinglish (Hindi and English). 

The NLP superbots will be able to raise this number to 20.  The super bots are not just advanced in terms of algorithms. They have been built on robust Machine Learning operations (MLOps) pipelines. 

These bots are also built on multilingual NLP architectures and training paradigms, turning them language agnostic.